Tel. 01246 456789 | Fax. 01246 260611 | Email. info@dcj-insurance.co.uk
Terms of Insurance Business
About us
DCJ Group Insurance & Risk Management Ltd of Lutine House, Brimington Road North, Chesterfield S41 9AP is authorised and regulated by the Financial Services Authority (FSA). We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. Our firm reference number is 304420, which may be verified on the FSA’s Register by visiting the FSA’s website at http://www.fsa.gov.uk or by contacting the FSA on 0300 500 5000.
Product Providers
We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.
Personal Insurances
We select motor and home insurance products, based upon a fair analysis of the market. We select travel, small craft and caravan insurance products from a limited number of insurers and pet, breakdown assistance, wedding insurance, motoring and household legal expenses products from a single insurer, who we are not contractually obliged to represent (you may ask us for a list of the insurers we deal with for these products). For all other markets, we select from either a single or limited number of insurers.
Commercial insurances
We mainly select commercial insurance policies based upon a fair analysisof the market. For certain products we may only deal with a single orlimited number of insurers and if this is the case we will advise you beforeyour policy is incepted.
Complaints
Our service levels are very high however, in the unlikely event that you have a complaint please contact Mr Christopher Breeze, our Managing Director at the address shown overleaf. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at http://www.financialombudsman. org.uk/ If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.
Compensation arrangements
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/
Your duty of disclosure
Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept the policy and what terms are applied must be disclosed.
Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.
How to cancel
You may have a statutory right to cancel this policy within a short period. Please refer to your policy summary or your policy document for further details. If you cancel you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge. We may keep an amount that reflects the administrative costs of arranging and cancelling the policy.
If you wish to cancel outside this period you may not receive a pro rata refund of premium. We may also keep an amount that reflects the administrative costs of arranging and cancelling the policy.
Methods of payment and our right to cancel your insurance
We accept payments by cash, cheque, credit and debit card. We may also be able to offer finance by direct debit through numerous companies, please ask for details. If any payment is not received within the agreed timescales you authorise us to instruct insurers to cancel the policies in force. We will issue a letter by Recorded Delivery to your last known address giving 7 days notice to this effect.
This Terms of Insurance Business document constitutes both your acceptance that we may do this and your prior request for us so to do.
How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01246 456789.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us. The FSA may ask us to provide it with access to our customer records in order that it may carry out a review of our activities.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the managing director at the address shown overleaf.
Fees and charges
Personal Insurances
In addition to premiums charged by insurers, we may make charges for the administration of your insurance:
- New Business - £25.00
- Renewals - up to £25.00
- Mid term adjustments - £25.00
- Cancellations - £20.00
- Duplicate or replacement documents - £15.00
- Refused cheque fee - £10.00
- Use of outside credit recovery company - £20.00
- Payment by credit card - 1% of the total amount due
You will receive quotation which will tell you the total price to be paid, showing any fees and charges separately from the premium, before your insurance arrangements are concluded.
Commercial Customers
We reserve the right to charge a broking/administration fee as necessary. Such fees will be notified to you before they become payable. Such fees may be made in addition to our receiving commissions. This is a non-refundable fee on cancellation of policies for whatever reason.
Where policies are cancelled or amended for any reason and a return premium is allowed by the insurer, we will deduct a fee from the return premium up to a maximum amount equalling 15% of the inception or last renewal premium and the net amount will be refunded to you. We will disclose the amount retained upon written request from you.
On request, we will be happy to provide information about any commission received by us in the handling of your insurances.
Block Transfers
In respect of some classes of insurance we may operate block insurance arrangements in order to provide competitive terms. On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients.
This Terms of Insurance Business document constitutes both your acceptance that we may do this and your prior request for us so to do.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you. We may need to transfer your money to another intermediary in some cases. However your money will be protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned on this account.
By accepting this Terms of Insurance Business document, you are giving your consent for us to operate in this way.
