Tel. 01246 456789 | Fax. 01246 260611 | Email. info@dcj-insurance.co.uk

Complaint Procedure

DCJ Group Insurance & Risk Management act on behalf of Insurance Companies or Lloyd’s Syndicates:

The Complaint Procedure which will apply depends on whose behalf we act, to identify which procedure applies to you, please refer to your policy wording.

If you have any doubt on which procedure applies to you, DCJ Group Insurance & Risk Management will be happy to help.

Procedure applicable where the Insurer is an Insurance Company

Please contact Mr Christopher Breeze, our Managing Director. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0234567 and further information is available at http://www.financial-ombudsman.org.uk/ If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Procedure applicable where the Insurer is a Lloyd’s Syndicate

Please contact Mr Christopher Breeze, our Managing Director.

or

If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting them in writing:

Complaints Team
Lloyd’s
One Lime Street
London EC3M 7HA

By email: complaints@lloyds.com
By phone: +44 (0)20 7327 5693
By fax: +44 (0)20 7327 5225
Website: www.Lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0234567 and further information is available at http://www.financial-ombudsman.org.uk/ If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

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Contact Us

Tel. 01246 456789
Fax.01246 260611
info@dcj-insurance.co.uk

Lutine House

Brimington Road North
Chesterfield S41 9AP